Case Study

CISCO

"I have been impressed with Grafton's honesty, visibility, and flexibility. My experience with Grafton has been phenomenal. They are not yes people and ensure that the necessary actions are being taken while continually adding consultancy value. Comparing with the global equivalent, Grafton's management team within RPO is knowledgeable about service delivery and detail oriented. They by far provide the best service and calibre of candidates"
Vendor Manager - Staffing

Context

Cisco was looking for a recruitment and selection service provider to deliver recruitment and selection services across Central Eastern European and Baltic countries, as well as a contract for Russia and the Commonwealth of Independent States. 

Solution

The Grafton ESP team includes:  Recruiters; Researchers/Head Hunters; and on-boarders (who provide induction to new employees).  The onsite recruitment teams manage permanent recruitment activity in Poland, Hungary, Czech Republic, Romania, Bulgaria, Croatia, Slovenia, Bosnia, Lithuania, Estonia, Latvia, Slovakia and Turkey. 

The recruiters are responsible for networking and using the Grafton ESP brand, coupled with their knowledge and experience, to source appropriate candidates for various roles.

Grafton ESP personnel co-ordinate all interviews and assessments, and negotiate and finalise all salaries and contracts prior to commencement of employment.  An extension of this service is provided by on-boarders.  Their role is to provide initial induction, ensuring that new employees have everything they require, such as computers and passwords.  This reduces Cisco’s time commitments with new recruits.

Highlights

• Direct sourcing has reduced agency usage from 80% to 10%, directly correlating with a significant cost savings
• Rated number 1 for our process and level of customer care.