| Latest News |
CIPD 2009 survey on HR Outsourcing
The CIPD 2009 survey on HR Outsourcing has recently been completed and reports data on the current state of HR outsourcing. The top drivers reported for HR outsourcing are consistent with the reasoning behind some of our clients’ decision to outsource. It includes access to skills and knowledge (71%), quality (64%), and cost reduction (61%).
Outsourcing HR functions allows parameters and matrices to be put in place which in the past may have been ignored. Once organisations set clear objectives and targets within their HR function they are more likely to then achieve them. At Grafton ESP we set KPIs within our Service Level Agreements allowing organisations to measure quality of the service provided by the Grafton ESP team and to set expectations on both sides. The following are some sample KPI’s:
| KPI | Benefit of measuring |
| Cost per hire | Cost savings. |
| Time to fill | Reduced gaps of vacant posts and costs associated with those gaps. |
| Hiring Manager Satisfaction | Ensures the service is satisfactory for internal clients. |
| Interview: Placement ratio | Ensures the quality of candidates being presented to the hiring managers. Reduces hiring managers’ time to assess. |
| Quality of Hire | Higher calibre of candidate. Greater output. |
To read the entire CIPD HR Outsourcing report go to Click here